YB
Yvette B
1 reviews | Active since Jul 2021
11 Aug 2021, 16:35
Vodacom does not keep Promises.
Based on my previous complaint about Vodacom I received a call from Dean who assured me that my credits will appear on my August statement. . The statement arrived today with no credits. ?. So tired of Vodacoms incompetence..
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Aug 2021, 07:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Aug 2021, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Aug 2021, 15:46 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note with regards to your reference number ***, our records indicate that you have been assisted by our Hello Peter Team on the 23-07-2021 and a credit has been passed successfully onto your Vodacom account on the 23-07-2021. We have also emailed you your latest full account statement for your convenience. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Aug 2021, 15:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note with regards to your reference number ***, our records indicate that you have been assisted by our Hello Peter Team on the 23-07-2021 and a credit has been passed successfully onto your Vodacom account on the 23-07-2021. We have also emailed you your latest full account statement for your convenience. Regards Consumer Website Team
Best regards,