Vodacom does not honour their Insurance Policies on Theft

I am so disappointed with the service received from Vodacom. I have been a loyal customer from 2005. I upgraded my line to an iPhone14 Pro Max 512GB on 01 October 2022. On 08 October 2022, my iPhone 14 Pro Max was ******. Fortunately I had Vodacom Insurance active on the device. Fortunately is what I thought. Dealing with Vodacom Insurance is **********! I was told several times that there is nothing they can do to replace my phone, and I just have to wait for Stock to arrive in the store. I was also told first preference on stock will always go to new contracts, upgrades and then replacements for insurance purposes. Today is the 2nd of February and I still do not have my phone replaced. I am still paying a monthly contract fee even though I don't have a phone to use the sim. Does Vodacom care? Absolutely not!, Why? As long as they have the masses with new contracts and upgrades taking place, they don't give a ****! Consumerism at it's best. To all the other loyal Vodacom members, remember Vodacom will take your money, but never help you even if you are insured with them. Don't waste your time, rather find a better CUSTOMER FOCUSED Service Provider, cause Vodacom IS NOT CUSTOMER FOCUSED!!