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Elize T
1 reviews | Active since Jul 2019
05 Sept 2019, 08:33
Vodacom does not honour it's promises
I have dealt with Hello Peter before and was assisted by Lance Gurling. I had a three month saga with Vodacom when I renewed my contract and signed up for a new phone. Due to incompetence on Vodacom's side I did not receive the phone I had signed up for and the contract was more expensive than the original one. To sweeten the deal and compensate for huge frustrations, Vodacom gave me 5 gigs data FREE for 6 months. I received this promised data for 2 months ( July and August) and since the beginning of September I no longer get it. Check your records!!! and speak to Lance Gurling!!! I am awaiting your most urgent response!!! Elize Theunissen ***
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Vodacom's replyOfficial
05 Sept 2019, 09:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Sept 2019, 09:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Sept 2019, 08:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply13 Sept 2019, 08:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team