KB
Kishore B

1 reviews | Active since Nov 2018

01 Nov 2018, 16:23

Vodacom does not honour contract services

I upgraded my contract in May 2018 with a deal from the cover of the May/June pamphlet of Vodacom4U. The advert clearly says I'm entitled to 1Gb data per month for 24 months as part of the deal. To date, 5 months later, I have not received this data. Countless phone calls and escalations to the store (Northgate) itself, and I now get the response that this was a printing error. I DO NOT buy this story. Had it been an error, I should have been informed at the time of the contract. Furthermore, this should have been communicated as soon as I queried it, giving me the option to opt out of the deal. The bottom line is Vodacom does not value its customers as I have not had a single call from a Vodacom representative. It is impossible to talk to anyone other than a call centre agent who are no help at all. All you get is the runaround to talk to the store who supposedly escalates my issue, and feedback is never forthcoming...

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Replies (2)
Vodacom
Vodacom's reply01 Nov 2018, 18:07
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
Vodacom
Vodacom's reply01 Nov 2018, 18:25
Official
Dear Kis****, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards 
Ashwin AbdurahmanConsumer Website Team(SA)