CM
Cornelis M
1 reviews | Active since Feb 2014
24 Jun 2025, 20:58
Vodacom does not honour cancellation requests.
Vodacom does not honour cancellation requests.
So I cancel my FTTH and receive a reference number for the service request. SR*** on May 12, effectively immediately. On June 24, I'm told my account is still active.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Jun 2025, 08:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jun 2025, 08:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CM
Cornelis M's updateReviewer Update
25 Jun 2025, 13:23So for everyone's information. Vodacom did contact me very prompty and a very conscientous and courtous customer service consultant spoke with me. However, a single good person at Vodacom does not absolve a company that misuses and manhandles your personal information. It turns out that Vodacom has wrong contact and contract information on record. This is subsequent to a POPIA complaint I had already logged years ago and was promised is resolved. Clearly not. DO NOT GIVE PERSONAL INFORMATION TO VODACOM. IT IS MY VIEW THAT THEY DO NOT COMPLY WITH THE PROTECTION OF PERSONAL INFORMATION ACT 4 OF 2013. I shall be subsequently lodging a complaint with both the Information Regulator and ICASA on this matter.
CM
Cornelis M's update25 Jun 2025, 13:23
Reviewer Update
So for everyone's information. Vodacom did contact me very prompty and a very conscientous and courtous customer service consultant spoke with me. However, a single good person at Vodacom does not absolve a company that misuses and manhandles your personal information. It turns out that Vodacom has wrong contact and contract information on record. This is subsequent to a POPIA complaint I had already logged years ago and was promised is resolved. Clearly not. DO NOT GIVE PERSONAL INFORMATION TO VODACOM. IT IS MY VIEW THAT THEY DO NOT COMPLY WITH THE PROTECTION OF PERSONAL INFORMATION ACT 4 OF 2013. I shall be subsequently lodging a complaint with both the Information Regulator and ICASA on this matter.