Vodacom does not honor what they promise You

In June 2021, I called Vodacom to cancel my contract. I reached the retentions desk and after a while the consultant convinced me to renew, which I did do. The consultant proceeded to tell me that I was eligible for a 3 month covid relief plan which they offered to customers who have a good standing with Vodacom. She told me that she was going to activate it and I won't have to pay installments for July, August and September 2021.

From this time, Vodacom have failed to honor their agreement and I am still waiting for what I have been promised. I have sent numerous emails and made calls but till date, absolutely shocking, shocking service.

Recently, I have a bill of R1800 which they asking me to pay and have subsequently blocked my line.

This is absolutely terrible service and I would a representative from Vodacom (who can make a decision) to call me as this now needs to be resolved. I want what has been promised to me.

Vodacom you have failed me, I have been Client for more than 15 years with you.