Vodacom does not honor their deals. They are honourless

----- Original Message ----- From: Leo Stroh To: *** Sent: Monday, January 16, 2023 9:39:40 AM GMT+02:00 Subject: Upgrade ***

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I upgraded my contract *** on the 25th of November 2022, to a black friday special through the call centre as I was struggling with the online website, they assisted me, and the order was placed. I still have not received the laptop and I am still not on my new contract, see deal attached this is what I upgraded to.

082135 is useless *** is useless

ESCALATIONS was done through both department and no one has contacted me regarding this.

Everytime I contact them they say the order is cancelled, which doesn't mean a thing to me, as I wanted that deal and I still want it.

Contacted them in December as I noticed that I am not on my new contract, they advised me the order is still open and I would be on my 5gig topup in January.

January came still not on my new contract also no laptop received, contacted them they said order is cancelled, this is where the issues started, not one of departments has contacted me and every time I call in to hear what is going on with the escalations, they say no escalation is done, so this issue will never be resolved seeing as you have a bunch of *********** people working for you, which are not doing their jobs or even care that I have been waiting for over 2 months for my contract to kick in and to receive my laptop.

It would be great if those two departments can stop passing the buck between them as when I contact one they say no I must talk to the other department, issue won't be resolved this way.

The only resolution I am interrested in, is that Vodacom honors the deal that I chose on the 25th of November 2022.

I am tired of excuses and being passed between departments.

Last time I called was today now, and I was advised that the upgrade has to be done from scratch, great deal is not available anymore as it was a Black Friday Special.

Please see deal attached, and I hope this issue can be resolved asap, as I really want the new upgrade term to kick in asap and to receive the laptop asap.

You can contact me on the upgrade number *** as I use it as my primary cell.

Please see deal attached

Thank You

Kind Regards Leon ***

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