Vodacom does not hold its people to account and dont care about customer service.

On 27 March I signed an online contract through a phone call for sim data only with Vodacom. Explained the package I want and reasons why I want that package. The lady who was helping me decided to give me the package that she wants. I only notice this when Vodacom loaded data in the sim on 1 April 2026. I called immediately because this is not what I signed up for! When i called asking to change this and give me the package I wanted I was told million reason as to why they cant do that.1) I'm not due for upgrade 2) I need to pay cancellation fee and sign a new contract. I obviously refused to be ******** and they said they will listen to the recording when I signed this contract and will get back to me. It's the 8th today and havent heard from them. I called again today and was tol the same reason why I can't do anything about the mess up they did. It clearly shows that they didn't listen to the recording and are telling me i'm stuck with their ****oo. How pathetic! I'm livid and annoyed by lack of accountability. I am the one doing the runaround to fix their mess and they blatantly refuse to account or fix this. Mind you I am not cancelling - I am asking for upgrade.