Vodacom does not have service

Vodacom can't handle service. But I can't moan about the service at Vodacom. There is none. This is Month 7 without service. I cannot count the amount of calls I have placed. Every time they only send an email to the department that needs to assist. Ok we have done that now. The team leads have sent mails. Even Vumatel has sent mails. This is not working. My installation took 5 months to not happen. I do not have Fibre even installed. My attempt at canceling is over 2 months. Even this they cannot do. I cannot get service from any other ISP because Vodacom has the open request where they are doing nothing on. VODACOM IS NOT a Fibre service provider.