Vodacom does not give service

<p>After 3 months of trying to sort this problem Vodacom suspended my total account on Thursday, 09 February. They are saying my account is in arrears because they keep on charging me for a service / contract / device THAT I DO NOT HAVE!! The other contracts that I have at Vodacom are paid in full. I have been talking to many departments and many people with NO result. Pillar to Post routine to avoid getting a solution. What can I do?</p> <p>The saga continues and on today's date, 20 February, I have posted on social media again, I have spoken to various departments in Vodacom. The latest news from Vodacom is that they can not see on the system that I have requested a cancellation. How is it possible that they can effectively sell you a service in 5 minutes and cannot reverse a process in more than 3 months. Their standard reply is that they can understand my frustration and will follow-up again.....what do they not understand. It has been many weeks and everyone tells me that if your account is in ARREARS for longer than 3 months, they will hard lock my account which means that I can not receive any calls either. </p> <p> </p> <p>I also have a serious problem with the fact that they suspend my total account in spite of the fact that the rest of my account is paid in fiull. Surely this is unacceptable and *******.</p>