VV
Vaaiki V
1 reviews | Active since Jan 2020
13 Jan 2020, 10:55
VODACOM DOES NOT GIVE A ****
Received a phone call telling my my Acc is in arrears and i need to make a payment or the line pull be cut. Only to try and phone them back 14 times (getting cut of due to poor service yet I am 100m away from a tower owned by Vodacom) your account is paid in full and your next payment is only for next month.
This is BULL**** I have been a customer of VODACOM com for more than 15 years and this is how I get treated.
I currently pay more that R4000 n month on Contract and never missed a payment!
Told the lady over the phone I want to cancel my contract (with not even thinking she asked if she could put me through to CANCELLATIONS) VODACOM does not give a **** first they rob us on DATA pricing and now this...
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Replies (1)Vodacom's replyOfficial
13 Jan 2020, 11:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jan 2020, 11:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
