VV
Vaaiki V

1 reviews | Active since Jan 2020

13 Jan 2020, 10:55

VODACOM DOES NOT GIVE A ****

Received a phone call telling my my Acc is in arrears and i need to make a payment or the line pull be cut. Only to try and phone them back 14 times (getting cut of due to poor service yet I am 100m away from a tower owned by Vodacom) your account is paid in full and your next payment is only for next month.

This is BULL**** I have been a customer of VODACOM com for more than 15 years and this is how I get treated.

I currently pay more that R4000 n month on Contract and never missed a payment!

Told the lady over the phone I want to cancel my contract (with not even thinking she asked if she could put me through to CANCELLATIONS) VODACOM does not give a **** first they rob us on DATA pricing and now this...

0
Replies (1)
Vodacom
Vodacom's reply13 Jan 2020, 11:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team