#vodacom does not give a damn

<p>On the 2nd of November I logged a complaint after receiving a massive data bill - which Vodacom of course has already deducted off my bank. One guy at vodashop actually told me the bill was for September usage - funny as my phone eas blacklisted for a week when i could not use ANY data i.e. It is impossible that my data usage has jumped with more than R2500 for this period. I was told I would get an answer in 5 working days... NOT TRUE. Vodacom customer care (not care) can ONLY tell me they are still investigating (but it is ok vor Vodacom to deduct the moneys from my account as they wish) ok so I have to WAIT....</p> <p>but there's more: on Saturday at 11h00 my phone stops working. A trip to vodashop woodlands and the techie senss me straight to istore saying it is Definitely an iphone issue. Istore tries helping and R200 and 4gb of my own data later they can confirm it is NOT an iphone issue - it is a VODACOM issue. </p> <p>So a trip back to woodlands vodashop to be told they can't assist I must take the phone to Menlyn...</p> <p>at menlyn I am told I am not the first client as all previously blacklisted phones have reverted back to the blacklisted setting - but they ALSO cannot help and I need to book in the phone for repairs and yes - wait another 7-14 working days. </p> <p>After booking in and checking that everything is ok I think ok , maybe I'll get some help. NOOOOO</p> <p>So I call today to check and guess what they have not started with anything ...</p> <p>greeeaaat vodacom thank you for noooo answer on my bill OR my network issue - both caused by YOU VODACOM... So frustrated </p>