Vodacom does not give a **** !!!!

Billed R1271 for a router I never recieved from Vodacom

So again Vodacom with the pathetic customer service. And yes I know I will only get an automated response when they see this message, after which I will never hear from them again, that is just the service they deliver. Anyway. Vodacom disconnected my WiFi mistakenly, then took 3 days to reconnect me, asked me to accept a Swopout work order, to reconnect my service and then 2 months later bill me R1271.05 for a new router that I never received. Now after *****ing R1271 from my account they tell me that they can not give me any feedback on what is happening with the case and that I need to wait until end of the month to see if its resolved. The consultant ( Chantel Meintjies **********) that originally assisted me is now also ignoring my call and not responding back to me, that after promising me that I will not be billed for anything because this is Vodacoms mistake. Vodacom go listen to your recordings made on 3 Aug 2020 around 14:00 to my cell where Chantel Meintjies commits to such. Report review Business reply Vodacom's reply:

05 Nov 2020, 07:26

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team deon:

12 Nov 2020, 06:51

So Vodacom, its a week later and as expected no response. Even your Hello Peter department is a joke. They called me last week say they will get right back to me with an answer. Like I said, its a week later and nothing.