Vodacom does NOT get my vote!
And so the circus starts again! Why on earth am I shunted from pillar to post and back again to sort out a simple issue!!!!!!!!!!!!!!!!!!!!!!!! Please refer to the attached email correspondence.
My contract ends now - end of August - and I need to send the obligatory written request to cancel and NOT renew the contract. Can anyone please sort this out for me?
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Replies (1)'s updateReviewer Update
16 Aug 2019, 16:36 And so the circus starts CONTINUES! Why on earth am I shunted from pillar to post and back again to sort out a simple issue!!!!!!!!!!!!!!!!!!!!!!!!
My contract ends now - end of August – and I have sent the obligatory written notice to cancel and NOT renew the contract.
I have had NO response other than the following and I have no idea what the response means?
Can anyone please sort this out for me? Does Vodacom still operate?
Judith
From: *** <***>
Sent: 16 August 2019 13:21
To: ***
Subject: 1-1-******95
Dear Judith Oakley, Thank you for your support. Please note that this is an auto-response. Your query with reference number 1-1-******95 has been closed. Kind regards
Vodacom Customer Care
Visit www.vodacom.co.za/help From: *** <***>
Sent: 15 August 2019 16:57
To: ***
Subject: 1-1-******95
Dear Judith Oakley, Your reference number is: 1-1-******95 Note: This is an auto response. A support specialist is working on your query and will contact you shortly to gather more details, if required. Alternatively, please contact Vodacom Customer Care at 082135. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you,
Vodacom From: Judith Oakley <***>
Sent: 15 August 2019 14:54
To: ***
Subject: Contract number 1-******95-1 for cell number 1-******95
I am following up on my previous correspondence giving notice of cancellation for the above contract - see emails below.
Please advise.
Judith
On Mon, Aug 12, 2019 at 12:10 PM <***> wrote: Good day Judith Oakley Thank you for your email. Please accept my sincerest apology for the inconvenience caused. I have been forwarded your query to our cancellation department for further assistance. Contract termination terms and conditions: 16.6. Any accumulated Airtime or unused bundled minutes/seconds existing at the termination of this agreement, shall be forfeited and you shall have no claim of whatsoever nature against Vodacom in respect thereof. Please recharge within 24 hours after your contract have been canceled. Our cancellation department can be contacted on 082158 (free on Vodacom sim). Operation hours: Monday to Friday: 07H30- 18H00 Saturdays: 08H00- 17h00 Sundays And Public holidays: 09h00- 14h00. Regards,
Lukhanyo Pita
Customer Care
eService Team
On 2019/08/09 19:10, Judith Oakley, wrote: 1)ID number: ************************x
2)Type of contract package. Smart Top Up S - Contract number 1-******95-1 for cell number 1-******95) 3) Name of bank and account type. *** Bank Limited but I pay via Scheduled Payment directly from my bank account
4)Address details. ******************x however the address you are using, which I have amended at a Vodacom outlet in Longbeach Mall (Fish Hoek), and via email, and via call to the contact centre, has not been amended and still reflects ***************xx which has not been my postal address for many years. I therefore assume the physical address you have on record would be ******************xx)
On Fri, 9 Aug 2019, 09:26 , <***> wrote: ----- Original Message ----- From: Judith Oakley To: *** Sent: Thursday, August 8, 2019 9:23:27 AM GMT+01:00 Subject: Fwd: Contract number 1-******95-1 for cell number 1-******95 Judith Oakley
AIPSC (Associate Institute of Personnel Service Organisations); Int. Mkt. (UCT)
linkedin.com/in/judithoakley
C: +44 (0)***
My contract ends now - end of August – and I have sent the obligatory written notice to cancel and NOT renew the contract.
I have had NO response other than the following and I have no idea what the response means?
Can anyone please sort this out for me? Does Vodacom still operate?
Judith
From: *** <***>
Sent: 16 August 2019 13:21
To: ***
Subject: 1-1-******95
Dear Judith Oakley, Thank you for your support. Please note that this is an auto-response. Your query with reference number 1-1-******95 has been closed. Kind regards
Vodacom Customer Care
Visit www.vodacom.co.za/help From: *** <***>
Sent: 15 August 2019 16:57
To: ***
Subject: 1-1-******95
Dear Judith Oakley, Your reference number is: 1-1-******95 Note: This is an auto response. A support specialist is working on your query and will contact you shortly to gather more details, if required. Alternatively, please contact Vodacom Customer Care at 082135. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you,
Vodacom From: Judith Oakley <***>
Sent: 15 August 2019 14:54
To: ***
Subject: Contract number 1-******95-1 for cell number 1-******95
I am following up on my previous correspondence giving notice of cancellation for the above contract - see emails below.
Please advise.
Judith
On Mon, Aug 12, 2019 at 12:10 PM <***> wrote: Good day Judith Oakley Thank you for your email. Please accept my sincerest apology for the inconvenience caused. I have been forwarded your query to our cancellation department for further assistance. Contract termination terms and conditions: 16.6. Any accumulated Airtime or unused bundled minutes/seconds existing at the termination of this agreement, shall be forfeited and you shall have no claim of whatsoever nature against Vodacom in respect thereof. Please recharge within 24 hours after your contract have been canceled. Our cancellation department can be contacted on 082158 (free on Vodacom sim). Operation hours: Monday to Friday: 07H30- 18H00 Saturdays: 08H00- 17h00 Sundays And Public holidays: 09h00- 14h00. Regards,
Lukhanyo Pita
Customer Care
eService Team
On 2019/08/09 19:10, Judith Oakley, wrote: 1)ID number: ************************x
2)Type of contract package. Smart Top Up S - Contract number 1-******95-1 for cell number 1-******95) 3) Name of bank and account type. *** Bank Limited but I pay via Scheduled Payment directly from my bank account
4)Address details. ******************x however the address you are using, which I have amended at a Vodacom outlet in Longbeach Mall (Fish Hoek), and via email, and via call to the contact centre, has not been amended and still reflects ***************xx which has not been my postal address for many years. I therefore assume the physical address you have on record would be ******************xx)
On Fri, 9 Aug 2019, 09:26 , <***> wrote: ----- Original Message ----- From: Judith Oakley To: *** Sent: Thursday, August 8, 2019 9:23:27 AM GMT+01:00 Subject: Fwd: Contract number 1-******95-1 for cell number 1-******95 Judith Oakley
AIPSC (Associate Institute of Personnel Service Organisations); Int. Mkt. (UCT)
linkedin.com/in/judithoakley
C: +44 (0)***
's update16 Aug 2019, 16:36
Reviewer Update
And so the circus starts CONTINUES! Why on earth am I shunted from pillar to post and back again to sort out a simple issue!!!!!!!!!!!!!!!!!!!!!!!!
My contract ends now - end of August – and I have sent the obligatory written notice to cancel and NOT renew the contract.
I have had NO response other than the following and I have no idea what the response means?
Can anyone please sort this out for me? Does Vodacom still operate?
Judith
From: *** <***>
Sent: 16 August 2019 13:21
To: ***
Subject: 1-1-******95
Dear Judith Oakley, Thank you for your support. Please note that this is an auto-response. Your query with reference number 1-1-******95 has been closed. Kind regards
Vodacom Customer Care
Visit www.vodacom.co.za/help From: *** <***>
Sent: 15 August 2019 16:57
To: ***
Subject: 1-1-******95
Dear Judith Oakley, Your reference number is: 1-1-******95 Note: This is an auto response. A support specialist is working on your query and will contact you shortly to gather more details, if required. Alternatively, please contact Vodacom Customer Care at 082135. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you,
Vodacom From: Judith Oakley <***>
Sent: 15 August 2019 14:54
To: ***
Subject: Contract number 1-******95-1 for cell number 1-******95
I am following up on my previous correspondence giving notice of cancellation for the above contract - see emails below.
Please advise.
Judith
On Mon, Aug 12, 2019 at 12:10 PM <***> wrote: Good day Judith Oakley Thank you for your email. Please accept my sincerest apology for the inconvenience caused. I have been forwarded your query to our cancellation department for further assistance. Contract termination terms and conditions: 16.6. Any accumulated Airtime or unused bundled minutes/seconds existing at the termination of this agreement, shall be forfeited and you shall have no claim of whatsoever nature against Vodacom in respect thereof. Please recharge within 24 hours after your contract have been canceled. Our cancellation department can be contacted on 082158 (free on Vodacom sim). Operation hours: Monday to Friday: 07H30- 18H00 Saturdays: 08H00- 17h00 Sundays And Public holidays: 09h00- 14h00. Regards,
Lukhanyo Pita
Customer Care
eService Team
On 2019/08/09 19:10, Judith Oakley, wrote: 1)ID number: ************************x
2)Type of contract package. Smart Top Up S - Contract number 1-******95-1 for cell number 1-******95) 3) Name of bank and account type. *** Bank Limited but I pay via Scheduled Payment directly from my bank account
4)Address details. ******************x however the address you are using, which I have amended at a Vodacom outlet in Longbeach Mall (Fish Hoek), and via email, and via call to the contact centre, has not been amended and still reflects ***************xx which has not been my postal address for many years. I therefore assume the physical address you have on record would be ******************xx)
On Fri, 9 Aug 2019, 09:26 , <***> wrote: ----- Original Message ----- From: Judith Oakley To: *** Sent: Thursday, August 8, 2019 9:23:27 AM GMT+01:00 Subject: Fwd: Contract number 1-******95-1 for cell number 1-******95 Judith Oakley
AIPSC (Associate Institute of Personnel Service Organisations); Int. Mkt. (UCT)
linkedin.com/in/judithoakley
C: +44 (0)***
My contract ends now - end of August – and I have sent the obligatory written notice to cancel and NOT renew the contract.
I have had NO response other than the following and I have no idea what the response means?
Can anyone please sort this out for me? Does Vodacom still operate?
Judith
From: *** <***>
Sent: 16 August 2019 13:21
To: ***
Subject: 1-1-******95
Dear Judith Oakley, Thank you for your support. Please note that this is an auto-response. Your query with reference number 1-1-******95 has been closed. Kind regards
Vodacom Customer Care
Visit www.vodacom.co.za/help From: *** <***>
Sent: 15 August 2019 16:57
To: ***
Subject: 1-1-******95
Dear Judith Oakley, Your reference number is: 1-1-******95 Note: This is an auto response. A support specialist is working on your query and will contact you shortly to gather more details, if required. Alternatively, please contact Vodacom Customer Care at 082135. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you,
Vodacom From: Judith Oakley <***>
Sent: 15 August 2019 14:54
To: ***
Subject: Contract number 1-******95-1 for cell number 1-******95
I am following up on my previous correspondence giving notice of cancellation for the above contract - see emails below.
Please advise.
Judith
On Mon, Aug 12, 2019 at 12:10 PM <***> wrote: Good day Judith Oakley Thank you for your email. Please accept my sincerest apology for the inconvenience caused. I have been forwarded your query to our cancellation department for further assistance. Contract termination terms and conditions: 16.6. Any accumulated Airtime or unused bundled minutes/seconds existing at the termination of this agreement, shall be forfeited and you shall have no claim of whatsoever nature against Vodacom in respect thereof. Please recharge within 24 hours after your contract have been canceled. Our cancellation department can be contacted on 082158 (free on Vodacom sim). Operation hours: Monday to Friday: 07H30- 18H00 Saturdays: 08H00- 17h00 Sundays And Public holidays: 09h00- 14h00. Regards,
Lukhanyo Pita
Customer Care
eService Team
On 2019/08/09 19:10, Judith Oakley, wrote: 1)ID number: ************************x
2)Type of contract package. Smart Top Up S - Contract number 1-******95-1 for cell number 1-******95) 3) Name of bank and account type. *** Bank Limited but I pay via Scheduled Payment directly from my bank account
4)Address details. ******************x however the address you are using, which I have amended at a Vodacom outlet in Longbeach Mall (Fish Hoek), and via email, and via call to the contact centre, has not been amended and still reflects ***************xx which has not been my postal address for many years. I therefore assume the physical address you have on record would be ******************xx)
On Fri, 9 Aug 2019, 09:26 , <***> wrote: ----- Original Message ----- From: Judith Oakley To: *** Sent: Thursday, August 8, 2019 9:23:27 AM GMT+01:00 Subject: Fwd: Contract number 1-******95-1 for cell number 1-******95 Judith Oakley
AIPSC (Associate Institute of Personnel Service Organisations); Int. Mkt. (UCT)
linkedin.com/in/judithoakley
C: +44 (0)***