VODACOM DOES NOT GET BACK TO YOU!!!!

So someone got back to me after i emailed the Vodacom Secretary finally but still could not give me feedback about what is going on although he said that he would phone me back.... TODAY i receive a letter that i will be handed over for blacklisting.....

VODACOM I WILL SUE YOU IF YOU BLACKLIST ME BECAUSE YOUR PEOPLE CANT GET BACK TO ME!!! I WILL NOT PAY FOR SOMETHING I DO NOW OWE!!!!

Vodacom Automated Responses DO NOT GET BACK TO YOU. Do not be fooled they just dont care! I will keep on posting until someone decides to come back to me!! And currently seeking legal advice on how to take this matter further as i have all the recorded calls on my side that i have made to Vodacom in and attempt to find out what is going on but like the attendant i spoke to today (Tadea) that just simply hangs up on me....

STILL NO RESPONSE FROM VODACOM SINCE FEB 2019 And so another week has passed and STILL no response from Vodacom.....PATHETIC!!!

MY INITIAL POST ON 29 MARCH 2019: The words to express how I feel about Vodacom at this stage cannot be uttered!!!! In Feb 2019 I received a call from a Vodacom agent that I have an account in arrears when I asked about the number and stated that I am not aware of this account the agent said that he then cannot give me any details in regards to the account. After this I phoned Vodacom and they said again that I have an account and that I need to log a dispute with their ***** department. Now......This dispute was logged by me in Feb 2019 and we are now almost in April and STILL no feedback from their side... I am being harassed by automated calls every single day and countless times during the day to the extent that I have now blocked the calls. I had a Vodacom account more than 2 years ago that I cancelled but now all of a sudden there is some dispute about an account. The level of my anger and frustration is beyond explanation to the point where I have thought about getting my advocate involved to get them to do something on their side and stop harassing me! NEVER EVER IN YOU LIFE GET A VODACOM ACCOUNT EVER!!!!!!!! YOU WILL REGRET YOUR ACCOUNT UNTIL THE END OF DAYS AND IM SURE EVEN AFTER THAT THEY WILL BE CALLING ABOUT SOME ACCOUNT OR SOMETHING THEY DREAM OUT THAT IS STILL NOT SETTLED. WORST SERVICE PROVIDER THERE IS!!!

OFFICIAL BUSINESS REPLY ON 29 MARCH 2019 @ 15:19 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

OFFICIAL BUSINESS REPLY ON 29 MARCH 2019 @ 16:24 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted. Regards Vodacom Consumer Website Team

MY RESPONSE AGAIN.....ON 17 APRIL @10:20 And STILL Vodacom.......it has been 19 days since you have responded to my "dissatisfaction" ,to put it lightly, but still I am being harassed by your stupid automated calls....I have emailed to follow up but it seems that is also being ignored and I have no other way to get in touch with you to find out WHAT THE HELL IS GOING ON!!!!!!!!! I logged my dispute in February and it already April....I mean really do you guys not have someone competent enough to give feedback or to sort this out??? I NEED ANSWERS!!

NOW TELL ME AGAIN WHY SHOULD ANYONE TAKE OUT A CONTRACT WITH THIS PATHETIC COMPANY WHEN THEY CANNOT EVEN HAVE THE DECENCY TO GET BACK TO YOU....

I was a loyal customer for MANY years with Vodacom and this is how they treat clients who have decided enough is enough after non-stop issues from their side. I will HIGHLY discourage any and every person to NEVER do any business with Vodacom!! Thank goodness I saw their true colors before we decided to take out our new business contracts for our staff.

Official business reply (AGAIN)

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Official business reply (AGAIN) Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team