Vodacom does not fulfill promises make on this platform indicating a lack of integrity and transparency

After writing a rewiew Vodacom responded that a consultant will contact me. No consultant contacted me. An sms was sent stating that my case is closed. Very unprofessional handling of a complaint. In any organization the head of finances in this case the CFO must take responsibility for any transgression with regards to matters concerning financial services and the National Credit Act. The fact that a junior person was probably assigned the task of attending to the review is indicative that systems are not in place in terms of financial management. If Vodacom is sure that their financial. systems are in place then the head of finances will be bold enough to attend to a review and not hide behind a junior consultant. The law applies equally to financial service providers as well as customers.