Vodacom does not follow up with complaints !
<p>I recieved a voucher from Play Every Day, when i used it i was told the voucher was declined. I called Vodacom and told them and i was told I could get my money back and they would contact me. 2 weeks later i called again and they said that my request was CANCELLED! and they would escalate and re-open my request and they would solve the issue in 7 days. 2 weeks later and more excuses and no resolution!</p> <p> </p> <p>I want my contract cancelled immedietly and as Vodacom cancelled me for free im cancelling them!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Ariel
Please be advised that feedback has been sent to you via email.
Regards,
RJ
Dear Ariel
Please be advised that feedback has been sent to you via email.
Regards,
RJ
