1 reviews | Active since May 2017

09 May 2017, 15:10

Vodacom does not follow up with complaints !

<p>I recieved a voucher from Play Every Day, when i used it i was told the voucher was declined. I called Vodacom and told them and i was told I could get my money back and they would contact me. 2 weeks later i called again and they said that my request was CANCELLED! and they would escalate and re-open my request and they would solve the issue in 7 days. 2 weeks later and more excuses and no resolution!</p> <p> </p> <p>I want my contract cancelled immedietly and as Vodacom cancelled me for free im cancelling them!</p>

0
Replies (2)
Vodacom
Vodacom's reply09 May 2017, 15:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 May 2017, 08:27
Official

Dear Ariel

Please be advised that feedback has been sent to you via email.

Regards,

RJ