Vodacom does not follow instructions

<p>My contract expired in February, I called in to cancel and they confirmed.</p> <p>Now I get a call from Vodacom to say my account is in areas, apparently there is no record of my cancellation and my request to change to prepaid was only done now.</p> <p> </p> <p>You say calls are recorded but now there's no record of my call in February.</p> <p> </p> <p>I want this sorted out today.</p> <p> </p>