LK
Lee K

1 reviews | Active since May 2016

16 Apr 2018, 07:46

Vodacom does not even deserve te 1 star

Good day, I need to cancel my vodacom contract and move to MTN as there is 0% signal at my home. I was told to get a booster ! I will not pay for a booster to increase signal for a contract that I am already paying to much for! #hight data cost must fall#vodacom. I was was then sent to the retention’s department that did not do anything to retain me so do not know what is the purpose of that department ??? They sent me a cancellation to advise me that I need to pay and then the contract will be cancelled, I am not going to pay for data I can not use ? Have been with vodacom for over 10 years and they are the most unhelpful service provider there is...I will reverse and stop my debit orders till this matter is resolved.

0
Replies (2)
Vodacom
Vodacom's reply16 Apr 2018, 08:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Apr 2018, 08:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team