Vodacom does not deserve loyalty

<p>I am so disappointed with the service I have received from Vodacom after having been a loyal customer for 10 yrs!!!!! I upgraded from a Samsung S5 mini to an iPhone 6s and ensured that my upgrade was insured when I went to pick up my phone from a Vodacom-shop as I had lost a phone before. Now the iPhone is faulty and they are refusing to assist with the claim because my contracted simcard was not in the phone when it was in use, so despite using the iPhone and almost paying it up and paying the installments for the contracted SIM card I am told that phone was never actually insured for my upgrade and that the burden to prove that it was ever insured is on me. I am finding them to be u trustworthy and I am now taking my businesses elsewhere.</p> <p> </p> <p>thanks for nothing Vodacom!</p>