Vodacom does not delivered as promise!!!

I have had a Vodacom contract for 20years and have never been so disappointed I ordered a online deal the 8th of November for the router and Samsung Tv deal It is now the 22nd of November still no delivery. If I here from a consultant one more time that my order is on backorder I am going to flip!!!! Now Vodacom is saying it is Samsung's fault because they do not have stock of the TV's?? How do you advertise a online deal knowing full well that a thousand people might buy it but make no backup plan for stock availability?? what are you going to do next week Friday? on actual black Friday? I thought I was being clever ordering it online 3 weeks before black Friday. I was an Idiot. If I knew I was not getting anything in any case. You guys ruined my 9 year old son's surprise, as I was getting the TV and router for us to watch TV I want what I ordered. I want a manager or supervisor to call me asap. I want this sorted Vodacom I have been phoning 3 weeks