Vodacom does not deliver what they promise

on 27/7 i got a call from vodacom upgrades dept as my contract was up for upgrade since earlier this year. after speaking to the consultant he advised that he would give me a cheaper data contract than what i was paying for. i inquired about other data deals and also inquired if any of the packages came with airtime, he advised he could add on. so after discussing we agreed on a 5G anytime and 5G night owl with R375 airtime (i have a recording of the call on my phone as proof). on 1/8 the new contract kicked in but i did not rec the night owl data. on 2/.8 i went to the Lakeside Vodacom shop and logged a query ref 1- ********** ********** and rec my conf sms confirming query logged. the consultant that assisted me heard the recording and also called and inquired about the contract. on 3/8 i rec another sms advising query closed but when i checked my bal again still no night owl. on 5/8 i went back to another vodacom store and logged another query, ref 1- ********** ********** and on 8/8 rec another sms conf that it was closed, but still no phone call from vodacom advising on resolution. i have called ********** \6\135 and still waiting for a call back. On 28/8 i rec a synch sms adv synch activated. and to view bal, which i did and still no night owl. i feel like vodacom has integrity in their products as what they sell is not what they give to customers. i am really ****ed off at their service, staff arrogance and as one cannot speak to a manager to escalate. YOUR SERVICE ON A WHOLE STINKS