MvdM
Marlene van der Merwe
1 reviews | Active since Jul 2025
30 Jul 2025, 07:40
Vodacom does not deliver what they have advertised.
Misleading adverti*****t on an upgrade I did not get what I have ordered.
Helpful (0)
Replies (4)0
Replies (4)MvdM
Marlene van der Merwe's updateReviewer Update
30 Jul 2025, 08:02 At 1st I did not want to upgrade, and then decided for my birthday I will upgrade my phone with a free watch. I ordered on the 18th of June and to my surprise I received my order on the 20th. But it wasn't what I have ordered the Phone colour was wrong and I did not receive my watch. After several emails and 3 weeks I did not get any joy so I tried and send an email to the ***, I eventually got a respond. So then somebody started to investigate my order.
On the day I received my incorrect order I made a screen shot of my online order and send it to my husband and told him I was very disappointed, which shows the picture with the free watch with the order number. I have sent that with the confirmation of my order to Vodacom over and over, it is now 1 month and 10 days further now they want proof in Video form that, that was what I have ordered. Unfortunately for me the photo of the order disappeared from my online profile. And according to Vodacom I only ordered a phone.
It is VERY SAD to say the least I have been a loyal customer to VODACOM from 1999 and this is how they treat loyal customers. I'm sure if this was a new customer they signed up, they would have bend backwards to give the client the free watch. At this stage it the principle of I know what I have order I have the photo to proof but VODACOM just says sorry you order did not have a watch. So, for the next 3 years I'm stuck in a contract. I KNOW IT’S ONLY A STUPID WATCH BUT IT’S RATHER A DISAPPOINTMENT AND A LET DOWN, after I look forward to this order, AS IT WAS FOR MY BIRTHDAY!
On the day I received my incorrect order I made a screen shot of my online order and send it to my husband and told him I was very disappointed, which shows the picture with the free watch with the order number. I have sent that with the confirmation of my order to Vodacom over and over, it is now 1 month and 10 days further now they want proof in Video form that, that was what I have ordered. Unfortunately for me the photo of the order disappeared from my online profile. And according to Vodacom I only ordered a phone.
It is VERY SAD to say the least I have been a loyal customer to VODACOM from 1999 and this is how they treat loyal customers. I'm sure if this was a new customer they signed up, they would have bend backwards to give the client the free watch. At this stage it the principle of I know what I have order I have the photo to proof but VODACOM just says sorry you order did not have a watch. So, for the next 3 years I'm stuck in a contract. I KNOW IT’S ONLY A STUPID WATCH BUT IT’S RATHER A DISAPPOINTMENT AND A LET DOWN, after I look forward to this order, AS IT WAS FOR MY BIRTHDAY!
MvdM
Marlene van der Merwe's update30 Jul 2025, 08:02
Reviewer Update
At 1st I did not want to upgrade, and then decided for my birthday I will upgrade my phone with a free watch. I ordered on the 18th of June and to my surprise I received my order on the 20th. But it wasn't what I have ordered the Phone colour was wrong and I did not receive my watch. After several emails and 3 weeks I did not get any joy so I tried and send an email to the ***, I eventually got a respond. So then somebody started to investigate my order.
On the day I received my incorrect order I made a screen shot of my online order and send it to my husband and told him I was very disappointed, which shows the picture with the free watch with the order number. I have sent that with the confirmation of my order to Vodacom over and over, it is now 1 month and 10 days further now they want proof in Video form that, that was what I have ordered. Unfortunately for me the photo of the order disappeared from my online profile. And according to Vodacom I only ordered a phone.
It is VERY SAD to say the least I have been a loyal customer to VODACOM from 1999 and this is how they treat loyal customers. I'm sure if this was a new customer they signed up, they would have bend backwards to give the client the free watch. At this stage it the principle of I know what I have order I have the photo to proof but VODACOM just says sorry you order did not have a watch. So, for the next 3 years I'm stuck in a contract. I KNOW IT’S ONLY A STUPID WATCH BUT IT’S RATHER A DISAPPOINTMENT AND A LET DOWN, after I look forward to this order, AS IT WAS FOR MY BIRTHDAY!
On the day I received my incorrect order I made a screen shot of my online order and send it to my husband and told him I was very disappointed, which shows the picture with the free watch with the order number. I have sent that with the confirmation of my order to Vodacom over and over, it is now 1 month and 10 days further now they want proof in Video form that, that was what I have ordered. Unfortunately for me the photo of the order disappeared from my online profile. And according to Vodacom I only ordered a phone.
It is VERY SAD to say the least I have been a loyal customer to VODACOM from 1999 and this is how they treat loyal customers. I'm sure if this was a new customer they signed up, they would have bend backwards to give the client the free watch. At this stage it the principle of I know what I have order I have the photo to proof but VODACOM just says sorry you order did not have a watch. So, for the next 3 years I'm stuck in a contract. I KNOW IT’S ONLY A STUPID WATCH BUT IT’S RATHER A DISAPPOINTMENT AND A LET DOWN, after I look forward to this order, AS IT WAS FOR MY BIRTHDAY!
Vodacom's replyOfficial
30 Jul 2025, 08:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jul 2025, 08:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MvdM
Marlene van der Merwe's updateReviewer Update
30 Jul 2025, 14:43And once again everybody at VODACOM just pulled up the shoulders and said there is nothing they can do....
MvdM
Marlene van der Merwe's update30 Jul 2025, 14:43
Reviewer Update
And once again everybody at VODACOM just pulled up the shoulders and said there is nothing they can do....
MvdM
Marlene van der Merwe's updateReviewer Update
01 Aug 2025, 08:07I just want to warn others if you order make sure that you don't just order on what's the photo says as this is how VODACOM caught me with a contract with a free watch. Now they claim there was never a free watch on that deal but I had the photo "screen shot" of my order. Just saying! This seems like false Advertising to me.
MvdM
Marlene van der Merwe's update01 Aug 2025, 08:07
Reviewer Update
I just want to warn others if you order make sure that you don't just order on what's the photo says as this is how VODACOM caught me with a contract with a free watch. Now they claim there was never a free watch on that deal but I had the photo "screen shot" of my order. Just saying! This seems like false Advertising to me.