JS
Judith S
1 reviews | Active since Dec 2009
08 Oct 2024, 14:05
Vodacom does not deliver the speed as per their contrat promise
In desperation I write this review. Vodacom reception - I have a Contract for Speed 10Mbps but I never get more than 3+download and upload never much above 1Mbps despite paying for the promised speed. (I contracted for 10Mbps). I have been to the Vodacom office/shop and they recalibrated my connection - It didn't change anything. I would love to change to fibre but for some reason this section of Assa*** has been left out of the area fibre connections. Working from home is now extremely difficult and the streaming clarity is extremely poor. I have tried to contact Vodacom without success. Perhaps they could contact me and assist.
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Replies (2)
Vodacom's replyOfficial
09 Oct 2024, 08:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Oct 2024, 08:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JS
Judith S's updateReviewer Update
10 Oct 2024, 12:00I am now being asked to pay for the expert to answer me online.
I am really fed up with Vodacom Service.
I need someone to call me please and resolve the problem.
I have spent some time of my working day answering questions online after going through the whole rigmarole I am told I can pay a refundable fee with my credit card and they will get a technician to contact me online. I thought I was speaking with an expert. This is a **** - getting me to go into detail with a 3rd party and then making me pay to speak directly with a Vodacom technician.
Crazy - and not service at all. When will Vodacom honour my contract and sort out the problem of low speeds and intermittent signal disrupting my work and causing my work to be questionable as much has to be repeated.
Vodacom please contact me direct not through a charging 3rd party.
I am really fed up with Vodacom Service.
I need someone to call me please and resolve the problem.
I have spent some time of my working day answering questions online after going through the whole rigmarole I am told I can pay a refundable fee with my credit card and they will get a technician to contact me online. I thought I was speaking with an expert. This is a **** - getting me to go into detail with a 3rd party and then making me pay to speak directly with a Vodacom technician.
Crazy - and not service at all. When will Vodacom honour my contract and sort out the problem of low speeds and intermittent signal disrupting my work and causing my work to be questionable as much has to be repeated.
Vodacom please contact me direct not through a charging 3rd party.
JS
Judith S's update10 Oct 2024, 12:00
Reviewer Update
I am now being asked to pay for the expert to answer me online.
I am really fed up with Vodacom Service.
I need someone to call me please and resolve the problem.
I have spent some time of my working day answering questions online after going through the whole rigmarole I am told I can pay a refundable fee with my credit card and they will get a technician to contact me online. I thought I was speaking with an expert. This is a **** - getting me to go into detail with a 3rd party and then making me pay to speak directly with a Vodacom technician.
Crazy - and not service at all. When will Vodacom honour my contract and sort out the problem of low speeds and intermittent signal disrupting my work and causing my work to be questionable as much has to be repeated.
Vodacom please contact me direct not through a charging 3rd party.
I am really fed up with Vodacom Service.
I need someone to call me please and resolve the problem.
I have spent some time of my working day answering questions online after going through the whole rigmarole I am told I can pay a refundable fee with my credit card and they will get a technician to contact me online. I thought I was speaking with an expert. This is a **** - getting me to go into detail with a 3rd party and then making me pay to speak directly with a Vodacom technician.
Crazy - and not service at all. When will Vodacom honour my contract and sort out the problem of low speeds and intermittent signal disrupting my work and causing my work to be questionable as much has to be repeated.
Vodacom please contact me direct not through a charging 3rd party.