Vodacom DOES NOT DELIVER !!! NO TCF AT ALL !!!

After being a loyal customer for more than a decade , I am so furios and dissapointed.Vodacom never delivers on their promise.They have staff that is rude and ***********.I have had to send through a service request to ask for itemised billing more than 7 times now - its been 2 and a half weeks and every time they close the request without completing the task ? Really ? Someone also changed my setting on my data contract - I have always been able to transfer airtime and all of a sudden that function is blocked and everytime I ask them about it they say its fine on their side.How can one deal with people like this that works for a leading service provider that DOES NOT provide a service at all ? TCF and PPI are clearly not important to them nor are they adhering to the law.Very dissapointed and I will take this to the Ombudsman if need be and I do not get a response before the end of the day