1 reviews | Active since Sept 2016
Vodacom does not deliver its promises
<p>I've been trying to get to the bottom of ridiculous data usage and reported the problem on 10 AUGUST. I've had nothing but empty promises of 'someone will contact you within 24 hours' it's now FORTY-FIVE DAYS. I've phoned a supervisor many times he has told me the account will be credited!!!!! As for their response on Twitter....more empty promises. Don't get me started on their network coverage!!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Not a word from Vodacom as expected. What and where can I go to get some answers, This is just now unacceptable in view of the fact that I first lodged an query on the 10th August
Not a word from Vodacom as expected. What and where can I go to get some answers, This is just now unacceptable in view of the fact that I first lodged an query on the 10th August