CW
Camille W
1 reviews | Active since Jul 2023
31 Jul 2023, 15:06
Vodacom Does Not Deliver
Early exit penalty paid on 1 Feb to cancel a data contract linked to my account. It's nearly August and I am still being charged and no refund for the last 5 months when I have continued to be charged. Madness! Many empty promises made but zero delivery!
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Replies (3)
Vodacom's replyOfficial
01 Aug 2023, 09:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Aug 2023, 09:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CW
Camille W's updateReviewer Update
03 Aug 2023, 10:14Dear Vodacom
To add insult to injury, I continue to receive multiple calls from Vodacom wanting to know if I want an upgrade! Consequently I have stopped answering calls from Vodacom. Please let me know what number I will be called from regarding this issue. Email would be preferable. Please know that I have made approximately 15 calls to your cancellations department with empty promises that the number has been cancelled however, 6 months later I am still being charged. Simply not acceptable.
To add insult to injury, I continue to receive multiple calls from Vodacom wanting to know if I want an upgrade! Consequently I have stopped answering calls from Vodacom. Please let me know what number I will be called from regarding this issue. Email would be preferable. Please know that I have made approximately 15 calls to your cancellations department with empty promises that the number has been cancelled however, 6 months later I am still being charged. Simply not acceptable.
CW
Camille W's update03 Aug 2023, 10:14
Reviewer Update
Dear Vodacom
To add insult to injury, I continue to receive multiple calls from Vodacom wanting to know if I want an upgrade! Consequently I have stopped answering calls from Vodacom. Please let me know what number I will be called from regarding this issue. Email would be preferable. Please know that I have made approximately 15 calls to your cancellations department with empty promises that the number has been cancelled however, 6 months later I am still being charged. Simply not acceptable.
To add insult to injury, I continue to receive multiple calls from Vodacom wanting to know if I want an upgrade! Consequently I have stopped answering calls from Vodacom. Please let me know what number I will be called from regarding this issue. Email would be preferable. Please know that I have made approximately 15 calls to your cancellations department with empty promises that the number has been cancelled however, 6 months later I am still being charged. Simply not acceptable.
CW
Camille W's updateReviewer Update
09 Aug 2023, 09:18Dear Vodacom
I resent all documentation via email which I have done multiple times, including signed cancellation agreement and Proof Of Payment. I have now received my August invoice and am still being charged for the cancelled number, R342,99 per month since I cancelled this on 1 Feb! Seriously Vodacom, we expected better than this as a high-paying client since 1994! As I have said, I will not take calls from Vodacom as they try to sell me an upgrade and I will not phone the cancellations dept after attempting this route over 20 times! Email me only alternatively confirm what number I will be phoned from to specifically deal with this mess up!
I resent all documentation via email which I have done multiple times, including signed cancellation agreement and Proof Of Payment. I have now received my August invoice and am still being charged for the cancelled number, R342,99 per month since I cancelled this on 1 Feb! Seriously Vodacom, we expected better than this as a high-paying client since 1994! As I have said, I will not take calls from Vodacom as they try to sell me an upgrade and I will not phone the cancellations dept after attempting this route over 20 times! Email me only alternatively confirm what number I will be phoned from to specifically deal with this mess up!
CW
Camille W's update09 Aug 2023, 09:18
Reviewer Update
Dear Vodacom
I resent all documentation via email which I have done multiple times, including signed cancellation agreement and Proof Of Payment. I have now received my August invoice and am still being charged for the cancelled number, R342,99 per month since I cancelled this on 1 Feb! Seriously Vodacom, we expected better than this as a high-paying client since 1994! As I have said, I will not take calls from Vodacom as they try to sell me an upgrade and I will not phone the cancellations dept after attempting this route over 20 times! Email me only alternatively confirm what number I will be phoned from to specifically deal with this mess up!
I resent all documentation via email which I have done multiple times, including signed cancellation agreement and Proof Of Payment. I have now received my August invoice and am still being charged for the cancelled number, R342,99 per month since I cancelled this on 1 Feb! Seriously Vodacom, we expected better than this as a high-paying client since 1994! As I have said, I will not take calls from Vodacom as they try to sell me an upgrade and I will not phone the cancellations dept after attempting this route over 20 times! Email me only alternatively confirm what number I will be phoned from to specifically deal with this mess up!