Vodacom does not deliver

<p>I ported my number from Cell C to Vodacom and signed a new contract (Red Advantage for R1228 pm) on 29th August 2016 at Constantia Branch. I was told by the Consultant, Westley Spider that it will take 24 hours to activate. in the meantime I could make and receive calls.</p> <p>On Tuesday I called 111 as my line was still not activated - the person said they have activated the CLI & my voice mailbox. CLI was activated but not the voice mailbox or anything else(e-mail, whatsapp ect) I was told can take up to 24hours again.</p> <p>Wednesday, 31st August I again called 111 and got nowhere as they passed me from one consultant to the next without any joy. I contacted Westley at Constantia branch - he said Vodacom are having a problem and he will call me back after 4pm - he never did.</p> <p>Thursday, 1 September: I went into Constantia Branch and Dennis George made a call to 111 and said that the APN had not been activated. He said that he had activated and that would take an hour.</p> <p>Friday, 2 September - still not activated . Again I went into Vodacom Constantia and Westley Spider made several long calls to Vodacom. On the system it said my account was " in arrears" . He spoke to Maria Sunqweni in accounts and she said that the Debit order for the 2 days in August will go off at midnight and they can then activate the APN.</p> <p>Saturday -3rd September: Debit order did not go off and still not activated. I again went into the Constantia branch, after seeing 2 consultants (Westley and a lady that works there) - they both were on the phone to Vodacom accounts for over an hour. I asked to pay the" arrear amount" but was told they could not pick my account up on the system. Maria Sunqweni in accounts told me that I can do an EFT or pay cash at the bank. She also said that an EFT takes 6days to clear. I paid cash into Standard Bank.</p> <p>Monday, 5th September : Still not activated and again went into Constantia Branch, again saw Westley who told me the payment will reflect later today and I can just call them tomorrow to activate the APN. He said he will get the Manager, Jonathan to sort out for me.</p> <p>Tuesday,6th Sept: I called Jonathan a few times and eventually got to speak to him at 1:00pm. I explained my whole story to him and he promised to sort out and activate the APN. He would contact me back.</p> <p>I called him again at 4pm, and he said that he had been on the phone since we spoke to Vodacom and was waiting for them to sort out. Apparently the system still shows that I am "in arrears" I did offer to e-mail the Deposit slip through to him but said it was not necessary and he would follow up again with Vodacom at 4:30pm and call me back. I am still waiting.</p> <p> </p> <p>I would like someone from Vodacom to please explain how once gets in arrears when the Contract is new and how this can stop the Contract from being activated??? Iam at my wits end for this matter to be sorted out as I have customers that cannot leave a voice message if I miss their calls. I cannot receive any e-mails and my work requires me to contstantly check e-mails. My new cellphone cannot function properly unless I am on wi-fi and since my job requires a lot of driving this is not possible for a large part of the day.</p> <p> </p>