Vodacom does not consider loyalty, client size or partnerships. Bullying behaviour

Last year when my upgrade was due, there was no suitable phone I liked. The sales agent indicated that I could take a package without a phone and when one was available that I liked, elect to do so.

I tried doing this yesterday, however Vodacom said I need to pay up 75% of my current contract and not receive the minutes or data and take out a new contract.

They simply would rather lose a client than try and work something out. They simply do not even consider how much you have spent with them, how many family members have contracts, how long you have been a client.

It feels like one is being bul****. Not impressed.

You can either partner with me as a client and find a solution, or I will look to find a service provider who can offer me a basic service that is expected by most clients.