CA
Claude A
1 reviews | Active since Dec 2022
12 Jan 2024, 15:36
Vodacom does not comunicate
Vodcom, does not reply to email, does not reply to hellopeter complaints (they reply to say a consultant will contact you) but that never happens, and they bill you after you try to cancel a service that does not work in your area.
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Replies (2)
Vodacom's replyOfficial
13 Jan 2024, 11:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jan 2024, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Jan 2024, 10:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have cancelled *** and requested the relevant credit. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2024, 10:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have cancelled *** and requested the relevant credit. Regards Consumer Website Team
Best regards,