Hellopeter
Share Your Experience
RVN
Rose-anne Van Niekerk

1 reviews | Active since Jul 2011

16 Apr 2019, 10:49

Vodacom does not comply with ICASA rules

Dear Vodacom, Please explain to me why you are still not complying with Icasa's data regulation rules? On 17 March 2019 I purchased a 10GB data bundle. At 00:16 on 16 April 2019 I received a message saying my data had 'run out', not expired, 'run out', which is a big fat lie as I monitor my data thoughout the day and I still had more than 3GB when I went to bed. According to the new Icasa rules, data is supposed to be rolled over, why did I not receive this option? Plus according to Icasa it needs to be a free roll over, but apparently you like bullying your clients so you want to charge R49 per GB of data rolled over? Again you are first in worst customer service! Secondly, you are supposed to ask me to opt into out of bundle data rates, yet again this was not done, and although a small amount you used R 2.62 towards out of bundle rates. Do you like mistreating your clients this way? I also know that it will take weeks before someone actually responds with a call, just to tell me that it is my fault as a consumer and it's not your problem. Or that it is due to my attitude that you refuse to help me, you guys enjoy blaiming your consumer for your bad client service. Such winners you are!

0
Replies (2)
Vodacom
Vodacom's reply16 Apr 2019, 11:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RVN
Rose-anne Van Niekerk's update17 Apr 2019, 15:56
Reviewer Update
Dear Vodacom, Again I need to voice that I do not appreciate your level of service, and your agent sighing at me certainly did not help an already extremely irritated client. In my complaint I make it clear that I understand the bundle expired, I stated that you did not advise me of such! YOU SAID IT RAN OUT! Please properly before you start of with the bundle expired, I F***ing knew that to start off with! Don't treat me like a child and don't tell me you understand my frustrating when you clearly do not understand where I came from. And don't send me generic responses like this; Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised accordingly. Regards Consumer Website Team Clearly you will change nothing in your useless way of doing business!