1 reviews | Active since Nov 2016

07 Jan 2025, 12:42

Vodacom does not collect/pick up cancelled products

Someone from Vodacom upgrade department phoned me in November to do an upgraded, I said I do not wish to upgrade. The person insisted and told me I have to take an Honor for a small amount every month. I was busy at work myself and before I could say no again Vodacom delivered the Honor to me a few days later. I did not even open the package and phoned Vodacom to come and collect the phone as I did not want to upgrade in the first place. I phoned a few times again to arrange pick up, but it has been a month and no one has come to collect. I DO NO WANT THE HONOR PHONE! and I did not wish to upgrade.

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Replies (1)
Vodacom
Vodacom's reply07 Jan 2025, 14:06
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team