Vodacom does not collect/pick up cancelled products
Someone from Vodacom upgrade department phoned me in November to do an upgraded, I said I do not wish to upgrade. The person insisted and told me I have to take an Honor for a small amount every month. I was busy at work myself and before I could say no again Vodacom delivered the Honor to me a few days later. I did not even open the package and phoned Vodacom to come and collect the phone as I did not want to upgrade in the first place. I phoned a few times again to arrange pick up, but it has been a month and no one has come to collect. I DO NO WANT THE HONOR PHONE! and I did not wish to upgrade.
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Replies (1)Vodacom's replyOfficial
07 Jan 2025, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2025, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
