JM
Jurie M
1 reviews | Active since Mar 2009
12 Jan 2023, 16:49
Vodacom does not close account.
I complained about Vodacom, being seemingly unable to close my account on hellopeter. Vodacom then rep**** that they will contact me, more than a week ago, but never did. I visited the Vodacom branch in Centurion and found that my account is still open, although there is no money outstanding. I could not even get hold of their legal department and the branch cannot close the account. How do I get rid of my Vodacom account? I do not want it anymore.
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Replies (2)
Vodacom's replyOfficial
13 Jan 2023, 08:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jan 2023, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jan 2023, 09:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
The account has been handed over to the collection agency (Jacobs Burnard & Assoc) and they can be contacted on *** for further assistance. Regards Consumer Website Team
The account has been handed over to the collection agency (Jacobs Burnard & Assoc) and they can be contacted on *** for further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Jan 2023, 09:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
The account has been handed over to the collection agency (Jacobs Burnard & Assoc) and they can be contacted on *** for further assistance. Regards Consumer Website Team
The account has been handed over to the collection agency (Jacobs Burnard & Assoc) and they can be contacted on *** for further assistance. Regards Consumer Website Team
Best regards,