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Donavan B
1 reviews | Active since Oct 2021
25 Oct 2021, 10:48
Vodacom does not clear their own sytem
Have phoned now for the 4th day snd 4th time trying to get my account cleared, Vodacom states on the app and website that its in arrears, which it is not and when i phone them all i get told is that it will be reset in 2 hrs and each time this does not happen, i want to upgrade but cannot do this while the system shows this error.
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Vodacom's replyOfficial
25 Oct 2021, 11:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Oct 2021, 11:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Donavan B's updateReviewer Update
25 Oct 2021, 11:48has been escalated twice today and still no joy
DB
Donavan B's update25 Oct 2021, 11:48
Reviewer Update
has been escalated twice today and still no joy