Vodacom does not carry over free minutes & data

I noticed early on in my Red Advantage contract, that my minutes and data that is not used does not get carried over to the next month. I have emailed regarding this issue earlier in the year and this week again.<br> The so called 'back office' (when the actually call back) keeps telling me that I have to use my free minutes and data allocated for the month first, and then the ones that should be carried over will be activated.<br> This makes no sense. The back office guy told me to go onto the Vodacom portal and there I will see my minutes for October 2015. That was false information, because I did as I requested and could not see any balance for Oct. I again phoned 082 111 and the lady also could not see any balances. 2 Other operators I spoke to this week said that they saw what I meant and that looking at the billed amount per month, they could see that I NEVER go out of bundle on talk time or data.<br> <br> So where is my left over minutes and data going to? <br> NO ONE at Vodacom can tell me this.<br> <br> I want to see a detailed report of all my minutes used and the 'supposedly' carried over minutes.<br> <br> I am still waiting for an answer from Vodacom, and by that I mean a credible, honest one....