Vodacom does not care for they're customers !

I have been a customer of Vodacom for more than 20 years and recently I have had the worst customer care I have ever experienced from any company. I have been waiting for more than 50 days for a fiber installation, I have spoken to customer care agents multiple times who only said they will log a request and I should wait for responce as there is nothing more they can do. Unfortunately Vodacom is the only service provider in this area and I have no other options or choice. I have spent a lot of money for data for me and my family while waiting for the service and all that happens is they even benifit from bad service as all my contracts, six of them are all with vodacom. How is this fair or acceptable? Please avoid Vodacom if you have a choice !