Vodacom does not care for their customer

It's me and Vodacom again. Asked to cancel my fibre on 6 December 2021 an to this day no one has even reply to any of my emails I have sent about 15 now. So phone them someone helps you, puts in a request for cancellation and that's where it ends, no one follows up or replies. But come end of the month they will most certainly take your money, or blacklist you. So after numerous phone calls and email I have to warn anyone thinking of taking a contract with Vodacom their contracts are for life.