1 reviews | Active since Nov 2012
Vodacom does not care for their clients
I lodged a complain with Hellopeter 3 years ago as Vodacom does not respond to my coverage problem. No response form Vodacom resulted to this complaint. Then 2 years ago I lodged a second complain on Hellopeter again, and Vodacom reluctantly responded months after this complain was lodged, by sending a person to my home, who used his cellphone to establish the \signal strength\" saying it looks OK but failing to make contact with me on the spot, via the cell network. Months later be brought a small signal booster and told me to read the instructions and install the system. The signal did improve and I was happy. Approx. a year ago the signal went poor and I contacted them formally with no response. Three weeks ago I filled a formal complain with them again and received a reference No. S3-GPG30-OGO86 and when I followed it up again 2 weeks later at their call centre \"Nosi\" gave me a second *** to ensure me that a \"supervisor\" would call me before 12h00 the following day. I did tell him that I will report this with Hellopeter if I do not get response and now -days later I appear to Hellopeter to get Vodacom to provide me the service which I pay on my x 6 contracts with them"
Thank you for making contact with us,
This response serves as confirmation that your Network Coverage incident has been received by our Regional Support Team to review and revert back to you directly.
Regards
Vodacom Social Media Team
Thank you for making contact with us,
This response serves as confirmation that your Network Coverage incident has been received by our Regional Support Team to review and revert back to you directly.
Regards
Vodacom Social Media Team
