Vodacom does not care for the elderly

Vodacom is unprofessional and Vodacom makes decisions for another legal entity. My 72 year old moms PREPAID line was locked. Vodacom said the forensic department locked it and now the number they gave me *** is not available. She is ill and I needed to drive from Cape Town to Herm**** to fetch her as she was not able to contact us. She needs to go back home but I can not let her be on her own without a working celllhone.

No one had the decency to phone her and inform her of their decision and gave a legal reason to do so.

It has been 48 hours and no feedback.