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Mpho M

1 reviews | Active since Jul 2018

24 Sept 2018, 18:32

Vodacom does not care for its loyal customers

Hi

Almost 3 months ago I wrote on Hellopeter about bad service that I had recieved at a Vodacom Chatz store at Carnival Mall I explained I detail what had happened. Someone from Vodacom called to appologies for the bad service and committed to resolving the issue and help me to get the device that the store was supposed to give to me.

They called once and today 3 months later I have not a thing from Vodacom nor the store. It's as if Vodacom does not even care how their contract customers are treated.

I have 4 lines with Vodacom and I am not renewing any of them again when those contracts end I AM DEFINITELY MOVING!

0
Replies (2)
Vodacom
Vodacom's reply24 Sept 2018, 18:34
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Sept 2018, 15:46
Official

Dear Mpho,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

We have received feedback from the store and responded to you via email with the feedback, query has now been Resolved.

Regards

Consumer Website Team(SA)