Vodacom does not care.

My wife passed away on 11 July. After submitting the required documents to wind up her account by e-mail on more that one occasion nothing has happened. When I visit your stores they confirm that her account has a deceased status, but when I phone your deceased accounts collections dept. they keep telling me that they have received no e-mails. Yet they managed to send an e-mail to my late wife's old e-mail address on 7 Sept confirming receipt of her query. Vodacom's lack of sensitivity and the complete incompetence to deal with this matter should be spread far and wide for the general public to take note of how little they care. Thank goodness I am not a customer of Vodacom.