VODACOM DOES NOT CARE, ESPECIALLY IF YOU ARE IN CREDIT.

VODACOM do not listen I am living overseas, trying to downgrade a contract, and cancel one. I phoned and was on the phone for +49 minutes via Skype, put through to 4 different departments. Transferred to BIlling AGAIN, phone cut out. Called again, explained I am overseas. 9minutes wait, phone cut out. They (team leader)then called me where I have to pay for Call Roaming. Told me to try chat line TOBI- I tried that twice earlier - said they could not connect. Or send an email. I am also +R 1000 in credit. thing is ridiculous Why can you not speak to a person in authority if you genuinely have reason to do so. Also when you have verified 'My voice is my password' a few months ago, but still have to verify yourself 5 times - each time costing ME money. NOw my main number, which I arranged to have a basic contract, just to keep the number active, is 'unrecognisable'