Vodacom does not care closes unresolved cases

from March up to date I get told I must wait 48 hours for the following problem to be resolved . when I load data e.g 7 gig its finished in 2 days ,then they told me to down load the APP manager which I did they went through my settings and all was well, April all was OK May same error happened again in June my data vanished then come July when I woke up all my balances show zero called them on Friday morning 5th July just past 07:00 where I was told my Vodacom staff that they can see my data but cannot link it to my profile and that I once again must wait 48 hours I explained to them I cannot wait that log as I work for a corporate company with 847 customers on my portfolio whom mainly communicate with me on wats up ,I was infomed that they will keep me posted every hour on the problem spoke to Allen sibusiso team leader eventually it was now 19:00 and even if I by data it does not reflect .I called in again a Gentleman there Mthitiwane Thapelo assisted me and told me he is going to reset my phone I must switch it off and turn it on after 20 min and dial *135*503# and that he fill follow up with me when he is back from lunch I did that and he followed up ok then all was well over weekend untill Monday morning when I woke up same problem again all the balances zero and they cannoat allocate my profile I called 05:10 am and spke to a consultant explained to him what consultant did on ri he then told me the phone was SYNC and he cannot do it again I insited on a tema leader spoke to a Thabo whom then SYNC the phone told me to switch off for 5 min and switch on again and dial the same *135* number I did that and it did not work then was informed they will escalate it as i explained my situation to him ,ok then I followed up again got through to Ricardo whom works at back office he told me he will take it upon himself to assist me to esclate the matter ,during the day anothe rlady called and asked me if Ricardo called back and I said no ,just before I knocked off from work Ricardo called me and informed me that they have found the problem they just need to link the correct billing he will inform me once there is any updates ,ok at 19:00 I called again wanting an update where I was inforemd taht the issue has been resolved and my balance as zero refelcts correct and that a lady by name of wandisa or someting in that line had spoekn to me arlier and informed me that it has been resolved but I did not understand her which is an utter lie as no one spoke to me stating issue was resolved . I requested to speak to her team leader whom said she needs to go through my settings I told her she can if she wants to but every month the same procedure gets done by Vodacom even tho my phone does not back automatically and does not have cloud on she said its cause of reason she showed me she fails to understand that the error of Friday reoccurred again where all my data vanished as my profile could not be linked .I am still staried without my data I can only connect on wifi as my data has not been refunded and when I load datat it does not reflect.Vodacom service is pathetic my service to my customers gets damaged due to Vodacom my risk and safety for myself and my fam is at stake as we have no form of communication to communicate besides sending a please call me now how unforessional is that ? oh yes the otehr matter I have is Vodacom senf me a statement to download which is 89kb and expires 9 July now how in heavens do you open a folder when you have no access to your own data ?and every time I get a message stating ***** dispute in previous occasions when I asked for feedback on a complaint I was informed there was no complain logged . ON 2019/08/ After 8 another case once again open was informed would get a reference did not receive it. my references are ***=219-05-17 ***=219/07/08 ***=2019-03-03

besides the above issues with this specific number I have 3 other contracts and today on 2019/07/09 none of their watsups want to work .