VODACOM DOES NOT CARE

Vodacom has put an ITC (TransUnion )default on the name of the CEO of my company for an amount of R106 overdue. This account is for someone else as the ID number is different. As a result of this ITC on the bank account, we cannot apply for a loan from our bank to pay salaries during the Covid 19 pandemic. What is worst, is that no one at Vodacom can assist us to sort this problem out. The ITC is for a person with the same name BUT does not have the same ID number. My CEO does not know the number or the package that the person was on, thus he can't verify himself or the other person and Vodacom Customer Care DOES NOT CARE! Is there anybody that can help us to sort this problem out?