Vodacom does not care at all

Last month I asked Vodacom for Covid-19 relief, as my income has been affected due to this pandemic. They then rep**** saying that I'd have to pay half my bill first and then arrange for the other half to be paid by a certain date. I explained that I cannot state when I could pay, as I do not know when I could get in money to do so. I asked for the matter to be escalated to a senior as the current "help" offered would not be adequate, as it would effectively mean that I simply pay my outstanding bill from the previous month, then catch up the second outstanding bill which I could not do. I recieved no feedback whatsoever. Then a couple of days ago I arranged some money and made sure to pay my first outstanding bill, however late it would be, only to notice that Vodacom has already suspended my services! They sent me a sms to say that my services would be re-instated within 2-5 hours. I called them to try and rectify this problem, as I could not make money without my cellphone and thus would be further in trouble, as opposed to actually make some money in order to pay the outstanding amount asap! So what I wanted was a temporary solution to give me time to catch up, I asked this as a loyal customer for over 15 years with 2 contracts and a consistently huge monthly bill. After saying they'd call me back, twice, this did not happen at all. I called them a third time and nothing, so this morning I called again only to be spoken to by an extremely patronising agent and and after explaining my story to him too he tells me that if I do not pay R1600 of the current outstanding bill, they simply would not reinstate my service nor would they be able to help me! what in the actual F Vodacom??? This is not how you treat your customers asking for a better solution or someone senior to speak to in order to solve the matter at hand! It is not like I would run away or anything, but I simply need help with only one currently outstanding bill, as from next month the bill will be paid as usual with us all being back at work! I will therefore, cancel my contracts with Vodacom if they decide that this willl be the outcome. We are all in this together, but big corporates have to understand how to treat their loyal customers better, as we are the actuall reason for them being in business in the first place!