Vodacom does not care at all

I submitted a report on the 27/02 about the same issue and to date the matter has not been resolved. I received a phone call on the 29/2 informing me that they would be trying to lift the blacklisting that day. On the 1/3 I received a phone call from Jeremy Arendse asking if my phone was working. It was not. He promised he would call me the following day. I received an sms (no phone call) on the afternoon of 2/3 informing me that the blacklisting had been lifted but there was some other technical problem that had been escalated. Despite leaving messages with Customer service on the 3/3, 4/3 and 7/3 I have had no response from Vodacom. I have now not had the use of my phone for 2 weeks and 5 days. If Vodacom cannot resolve the problem they need to give me a new phone. I was not able to report this earlier to hellopeter as I have not received a feedback form