RS
Reesha S
1 reviews | Active since Nov 2023
28 Nov 2023, 13:11
VODACOM DOES NOT CARE!!!! AFTER 11 YEARS BEING THEIR CUSTOMER
I AM HAVING A TERRIBLE EXPERIENCE WITH VODACOM AT THE MOMENT, I AM A CUSTOMER OF VODACOM FOR 11 YEARS, MY ACCOUNT FELL INTO ARREARS DUE TO PERSONAL ISSUES . I WAS OFFERED A DISCOUNT TO BE PAID BY 30/11/2023 WHICH HAS BEEN PAID ON 27/11/2023, HOWEVER VODACOM HAS DELETED MY NUMBER FROM THEIR SYSTEM. I AM TRYING TO GET MY NUMBER BACK AND THEY HAVE ADVISED ME THAT THEY CANNOT DO ANYTHING. WHY HAVE I BEEN OFFERED A DISCOUNT TO SETTLE MY ARREARS IF THEY ARE NOT WILLING TO GIVE MY NUMBER BACK?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Nov 2023, 14:10 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Nov 2023, 14:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RS
Reesha S's updateReviewer Update
28 Nov 2023, 16:00Good Day , Just to advise you further. I have since contacted the number as above and spoke to Matena.
They have advised me to contact Vodacom once again. So basically I am running around in circles. Is there someone that is higher up in management that I can speak to except call center agents. Their level of assistance and understand is beyond pathetic. Every Agent I have spoken to has given me a different story. Its unbelievable. Vodacom customer of 11 years and this is the treatment you get once you get handed over for collection. I have even made a payment as per the discount given and I am still unable to get help.
They have advised me to contact Vodacom once again. So basically I am running around in circles. Is there someone that is higher up in management that I can speak to except call center agents. Their level of assistance and understand is beyond pathetic. Every Agent I have spoken to has given me a different story. Its unbelievable. Vodacom customer of 11 years and this is the treatment you get once you get handed over for collection. I have even made a payment as per the discount given and I am still unable to get help.
RS
Reesha S's update28 Nov 2023, 16:00
Reviewer Update
Good Day , Just to advise you further. I have since contacted the number as above and spoke to Matena.
They have advised me to contact Vodacom once again. So basically I am running around in circles. Is there someone that is higher up in management that I can speak to except call center agents. Their level of assistance and understand is beyond pathetic. Every Agent I have spoken to has given me a different story. Its unbelievable. Vodacom customer of 11 years and this is the treatment you get once you get handed over for collection. I have even made a payment as per the discount given and I am still unable to get help.
They have advised me to contact Vodacom once again. So basically I am running around in circles. Is there someone that is higher up in management that I can speak to except call center agents. Their level of assistance and understand is beyond pathetic. Every Agent I have spoken to has given me a different story. Its unbelievable. Vodacom customer of 11 years and this is the treatment you get once you get handed over for collection. I have even made a payment as per the discount given and I am still unable to get help.
Vodacom's replyOfficial
29 Nov 2023, 08:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2023, 08:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RS
Reesha S's updateReviewer Update
29 Nov 2023, 10:39Good Day Vodacom
I am still waiting to be contacted. I have been calling MBD Collections as well as Vodacom customer care the whole morning asking to be helped and still no resolution in site???
I am still waiting to be contacted. I have been calling MBD Collections as well as Vodacom customer care the whole morning asking to be helped and still no resolution in site???
RS
Reesha S's update29 Nov 2023, 10:39
Reviewer Update
Good Day Vodacom
I am still waiting to be contacted. I have been calling MBD Collections as well as Vodacom customer care the whole morning asking to be helped and still no resolution in site???
I am still waiting to be contacted. I have been calling MBD Collections as well as Vodacom customer care the whole morning asking to be helped and still no resolution in site???