Vodacom does not care about their customers

Item: Vodacom
Rating: 1
Author: Julien V

I have had a contract with Vodacom for over 3 years and I have upgraded once. My upgrade phone got damaged and I tried contacting them to seek help with getting a new handheld. They told me that they do not have my upgrade phone and I also do not have insurance on that phone. This made me very worried because I have been paying for insurance with Vodacom for over 3 years.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Dec 2022, 10:09

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Dec 2022, 10:09

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Julien V's updateReviewer Update

06 Dec 2022, 10:49

Than you for replying, I now found out that Vodacom did not update my insurance information to my new device, and now I have to pay in the difference on insurance to be able to claim.
Vodacom made a mistake and I have to pay for it.
I feel like I am being ******.

Julien V's update06 Dec 2022, 10:49

Reviewer Update