Vodacom does not care about their customers

Service is pathetic. Quick to respond and promise solutions, no delivery. I have had an issue with them dating from 29 March and still not resolved. Posted on hellopeter.com on 30 April and received a swift response from one of their consultants named Dean, and 2 follow-up calls, but no response from their sales department where the problem originated. An outsourced service provider named Bytes People Solutions' consultant named Magdalene contacted me 9 days ago and promised to get back to me same day with a solution, but not so. I have called them twice since and left messages with no response. Cannot contact the Vodacom consultant as the number he called me on is only for outgoing calls. Stuck! My conclusion Vodacom does not care about their clients, and I have been a loyal customer for 16 years. The only reason I gave them one star is because I could not give a zero rating. Most frustrating.