Vodacom does not care about their customers

To whom it may concern,

I **********

I have been a Vodacom client for the last 21 years.

But since April my account is a mess.

On the 17th of March Elite Mobile contacted me with upgrade specials.

They told me that I would get more for less.

I took 7 upgrades.

When my first account came at the end of March my account was almost double.

I immediately send all the unopened upgrades back and contact Vodacom immediately telling them to reverse my upgrades, since I send everything back.

Since then I have contacted Vodacom several times, every time I gave the old reverence number and got a new one.

And every time they told me my problem would be solved within 7 to 14 work days.

When they charged me doubled again in August, I stopped my payments, because that were the second time I paid doubled. I cannot afford it and Vodacom still did not pay my first double payment back.

For the last month I have no service from Vodacom, because they blocked my phone.

I am not going to phone Vodacom anymore, because for the last 8 months they did not do anything to rectify my account.

I have spoken to customer services in accounts, after sales services, cancellations etc. Still no response.

My reference numbers:

1/ ********** **********

1/ ********** **********

1/ ********** **********

1/ ********** **********

I spoke to:

Zanele

Gail

Tebogo

Nqolu

Aswin

Mwehneketo

Karabo

Porsha

Phedile

Sharon

I cancelled the following upgrades 31 March and send everything unopened back.

**********

**********

**********

**********

**********

**********

**********

But I still get billed for these numbers.

The only numbers I use are:

**********

**********

**********

Can somebody at Vodacom please sort out my account, otherwise I will have to stop my contracts with you after 21 years. I am not the one here who is busy breaking the contracts.

I have done my part, but I get no help with this.

Kind regards

Sandra Slabbert

I have send the Email above on the 3de of December to the legal department of Vodacom and still no reply. I do not know what else to do. Can someone please help me. They phone my 10 times a day, but nobody seems to know how to solve my problem.